Transparent rental terms and refund guidelines
Managed and Operated by INDIATECH247
Last Updated: January 2026
Thank you for choosing our services. To ensure transparency and smooth coordination, please review the following rental terms carefully before confirming your booking. This policy covers rental duration, payment terms, cancellations, refunds, and equipment responsibilities.
Standard rentals are based on a per-day or event-based duration, designed to provide flexibility while ensuring fair pricing for all customers.
A standard rental day typically covers 6 to 7 hours of continuous usage at your event or venue. This duration is calculated from equipment setup to completion of your event.
Events exceeding 10 hours of usage must be disclosed in advance at the time of booking to ensure:
For events spanning multiple days or requiring equipment for extended periods, special multi-day rental terms apply.
Rentals are charged per calendar day based on:
Morning + Evening usage on the same day may fall under extended rental and be chargeable as additional hours or a second rental day, depending on:
Advance notice is required for:
This helps us avoid additional charges, scheduling conflicts, and ensures equipment availability for your entire event duration.
To confirm your booking and secure equipment for your event date, an advance payment is required.
An advance payment of 30% to 50% of the total rental cost is required to confirm all bookings. The exact percentage depends on several factors:
| Factor | Impact on Advance Payment |
|---|---|
| Event Type | Corporate events, weddings, large productions may require higher deposits |
| Customer History | New customers: 50% | Returning clients: 30-40% | Regular clients: 30% |
| Equipment Value | High-value equipment (₹50,000+) requires 50% advance payment |
At booking confirmation: 30-50% advance payment required
Before/at delivery: Remaining balance payment due
After event return: Security deposit refund (if applicable, minus any charges)
We understand that plans can change. Our cancellation policy is designed to be fair to both customers and our business operations.
Refund amounts are determined based on the notice period before your scheduled event:
| Notice Period Before Event | Refund Amount | Details |
|---|---|---|
| 7+ days | 100% Refund | Full refund of all payments made |
| 3–6 days | 50% Refund | 50% of total amount refunded |
| 24–72 hours | 30% Refund | 30% of total amount refunded |
| Less than 24 hours | No Refund | No refund issued (0%) |
Note: Bookings confirmed within 24 hours of the event and paid in advance fall under the No Refund policy if cancelled later, due to immediate preparation and dispatch requirements. Equipment is reserved, prepared, and dispatched immediately for last-minute bookings.
All cancellation requests must be submitted in writing:
Required Information for Cancellation:
Once your cancellation is confirmed and approved, refunds are processed promptly according to our standard procedures.
Refunds (if applicable) will be processed within 2-3 working days from the date of cancellation approval.
Refunds are issued only to the original payment method or account used during booking:
You will receive:
Customers are responsible for the proper care and safe return of all rented equipment. Equipment must be returned in the same working condition as received (excluding normal wear and tear).
You are responsible for:
In the event of damage, loss, or misuse, compensation will be determined based on the equipment's age and condition:
| Equipment Age | Customer Liability |
|---|---|
| Less than 1 year | 100% of the invoice value OR full cost of a same brand/model replacement |
| 1–3 years (within warranty) | 70% of the invoice value |
| More than 3 years | 50% of the invoice value |
All repair or replacement decisions must be handled directly by INDIATECH247 or our authorized partners. Customers are not permitted to arrange independent repairs without prior authorization.
Process for Damage Claims:
In case of loss, theft, or irreparable damage, the full applicable compensation (based on equipment age) is expected. You must:
If you have any concerns or disputes regarding rental charges, refunds, or equipment condition, please contact us immediately.
Our team is here to help clarify any aspect of this policy
By confirming a rental, you agree to abide by these terms and conditions.
Please contact us in advance if you have any questions or require further clarification.
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