Is toner included in the monthly rental?
Yes. Toner replacement is included in the fixed monthly rate up to the expected page volume of the chosen plan. If usage consistently exceeds the planned volume by more than 15 percent for two consecutive months, we adjust the plan together to a higher volume tier.
What about on-site service if the machine breaks?
Monthly contracts include on-site service within 24 hours of a service call. For Delhi NCR addresses we typically respond same day. Replacement consumables (drum, fuser, rollers) are covered under the contract.
Can we use our own paper?
Yes. We supply standard 75 GSM paper as a courtesy in the first delivery; thereafter paper is your responsibility. The machine supports standard paper sizes; specialty papers (glossy, very heavy stock) should be tested before bulk runs.
Can the printer connect to our office network and Active Directory?
Yes. Network printer setup is included in the install. We configure IPv4 / IPv6 addressing, AirPrint for Apple devices, Universal Print and integration with your domain controller for user authentication and pull-printing if needed.